Privacy Policy

At our company, we believe that trust is the foundation of every successful remodeling project. Just as we treat your home with the utmost respect, maintaining clean work sites and providing transparent daily updates, we apply that same level of care to your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or request our services.

1. Information We Collect

To provide our professional bathroom remodeling services and free in-home consultations across Raleigh, Durham, Cary, Chapel Hill, and Apex, we must collect certain personal details. This information may include:

• Contact Information: Your full name, phone number, email address, and physical home address.
• Project Details: Information regarding your property, bathroom dimensions, design preferences, and budget parameters discussed during phone inquiries or in-home consultations.
• Website Data: Standard technical information, such as your IP address, browser type, and how you interact with our website, collected automatically to help us improve our online presence.

2. How We Use Your Information

Because we answer our own calls and manage every project directly from start to finish, your data is used internally to provide a seamless and personalized experience. Specifically, we use your information to:

• Schedule and conduct free in-home consultations within our North Carolina service area.
• Prepare accurate remodeling estimates, project proposals, and written warranties.
• Communicate with you effectively throughout the renovation process, ensuring you receive daily progress updates from your dedicated foreman.
• Respond to your inquiries, provide customer support, and fulfill our contractual obligations.

3. Information Sharing and Disclosure

We are an independent, local contracting team. We respect your privacy and do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. We will only share your information in the following limited circumstances:

• Trusted Partners: With specialized subcontractors or material suppliers who strictly need your address or project details to deliver fixtures, pull permits, or perform specific tasks for your bathroom renovation.
• Legal Requirements: If required to do so by law, court order, or governmental regulation to protect our rights or comply with state and local regulations in North Carolina.

4. Data Security

We take the security of your personal data seriously. We implement reasonable physical, digital, and administrative safeguards to protect your information against unauthorized access, loss, or misuse. From the day you first contact us to the final project walkthrough, your personal and property details are kept secure and strictly confidential.

5. Cookies and Tracking Technologies

Our website may utilize cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files placed on your device. You can choose to disable or manage cookies through your internet browser settings, though doing so may limit your ability to use certain features of our website.

6. Your Rights and Choices

You remain in control of your personal information. You have the right to request access to the data we hold about you, and you may ask us to correct, update, or delete your contact information from our active records at any time. If you no longer wish to receive communication from us, simply let us know, and we will promptly honor your request.

7. Third-Party Links

Our website may contain links to external, third-party websites, such as manufacturers of the tiles, fixtures, or materials we recommend for your remodel. We are not responsible for the privacy practices, tracking methods, or content of these external sites. We encourage you to read their individual privacy policies before sharing any personal information with them.

8. Changes to This Privacy Policy

As our company evolves—having completed over 150 renovations in the past 15 years—we may occasionally update this Privacy Policy to reflect new business practices, technological advancements, or legal requirements. Any modifications will be posted directly on this page with an updated effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We answer our own calls and are always ready to provide clear, honest answers.